***Updated 2026 with new guidance***
Are you handling assistance animal requests correctly or exposing yourself and your clients to a fair housing complaint?
Whether you are representing a buyer, advising a landlord, or managing a rental property, you will encounter service animals and emotional support animals. The rules are not the same for each, the laws do not all apply in the same situations, and the regulatory landscape changed significantly in 2025 when HUD withdrew over a decade of guidance that housing providers had relied on.
This guide cuts through the confusion. Inside you will find a plain-language breakdown of the Americans with Disabilities Act, the Fair Housing Act, and what the September 2025 guidance withdrawal means for real estate professionals today. Real-world examples, agent-specific checklists, a quick reference chart, and a sample assistance animals policy manual for property managers are all included.
Know the law. Protect your clients. Handle every situation with confidence.
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